Frequently askedQuestions

After diagnosing your appliance you get a firm flat-rate quote for the labour. Parts are quoted separately on your invoice. The labour price doesn’t change based on how long the job takes — you approve both numbers before any work starts.

Yes. The $119 covers the diagnosis, and it’s credited against your invoice if you go ahead with the repair. You only pay it as a standalone charge if you decide not to proceed after diagnosis.

Because parts pricing is set by the manufacturer and varies enormously — two drain pumps for two washers of the same brand can differ by several times. Bundling would mean padding every quote to cover the worst case. Parts are priced from what our supplier charges for them, shown as their own line, and approved by you before anything is ordered — which is the only honest way to handle a cost we don’t set.

Some parts sit on the truck; others have to be brought in specially. When that happens you’ll be told the price before it’s ordered — including any shipping the supplier charges to get it here, which can apply to less common parts. Nothing gets ordered until you’ve approved the number.

Multi-part failures, jobs that need two people, appliances in tight or built-in spaces where access is most of the work, and repairs where the time varies too much to flat-rate — a seized washer bearing can be three hours or most of a day. These are quoted on-site after diagnosis rather than from the standard range, and you’ll know before anything begins.

Then you pay the $119 service call and nothing else. You’ll have a diagnosis, a firm price, and no obligation. If the honest answer is that the appliance isn’t worth repairing, we’ll say so — that conversation is part of the job.

Cash, e-transfer, and major credit and debit cards. Payment is collected once the repair is complete.

Washers, dryers, dishwashers, stoves, ovens and cooktops, plus refrigerators and freezers. We also do dryer vent cleaning, which applies to any dryer regardless of brand.

Sixteen: Whirlpool, Maytag, Amana, Kenmore, Inglis, LG, Samsung, GE, Frigidaire, Electrolux, Bosch, Blomberg, KitchenAid, JennAir, Dacor and Speed Queen. That list is deliberate rather than exhaustive — it’s the equipment we know platform-deep, which is what makes a diagnosis fast instead of exploratory.

The common ones: water pooling or leaking, a compartment freezing what shouldn’t be frozen, drains backing up and icing over, door seals that no longer seal, ice makers, fans, defrost faults, and control boards, thermostats and sensors reading wrong. Also fridges that click and won’t start — usually a small part in the starting circuit rather than anything larger.

Yes, and it’s worth mentioning when you get in touch. A stacked pair or a 24-inch machine in a closet takes longer to reach than one sitting in open floor space, and on a stack the working dryer tells you nothing about why the washer beneath it stopped.

Yes. Removing and refitting a cabinet panel is part of the job on an integrated appliance and we plan time for it. We take care around surrounding millwork — on a built-in, the cabinetry is part of the work site.

Often, yes — age alone isn’t the deciding factor. What matters is which fault it is. Belts, couplers, lid switches, pumps, valves, seals and thermostats are inexpensive parts on machines that may have years left. We give you the repair cost against what the appliance realistically has ahead of it, and you decide.

Kodiak covers Edmonton and the Capital Region, and Calgary and area. We offer prompt appointments where the schedule allows, with morning and afternoon windows. Use your city’s form and we’ll ring you back to agree a day.

Edmonton first — the city plus St. Albert, Sherwood Park, Spruce Grove and Leduc. Calgary and its surrounding towns (Airdrie, Cochrane, Chestermere, Okotoks) are covered too. Not sure whether you’re covered? Get in touch and ask.

Yes — an adult needs to be present, both for access and to approve the quoted price before work begins.

Moving it is easy — get in touch any time and we’ll find another slot. We’d far rather move you than lose you.

For cancelling outright we ask for three hours’ notice, and if you have the first appointment of the day, the night before.

The reason is practical rather than punitive. An arrival window that empties at short notice can’t be filled again — whoever would have taken it has made other plans by then. And the first job of the day is set up the evening before: the route is planned and the parts we think you’ll need are already in the van, so a seven o’clock call cancelled at six means driving across the city for nothing.

If something comes up and you ring us late, we’ll work it out — a child gets sick, a pipe bursts, work calls, and we take those one at a time.

What we do charge for is a no-show. If nobody is there and nobody rang, the $119 service call plus tax is billed, because the trip was made and the slot is gone.

The difference isn’t how late you are. It’s whether you told us.

The model number if you can find it, and a description of what the appliance is doing rather than what you think is wrong. Where in the cycle it stops, what it sounds like, whether anything changed recently. That detail often narrows the diagnosis before anyone drives out. There’s a guide to finding the model number if you need it.

The most commonly needed parts, yes — which means a good share of repairs finish on the first visit. If your appliance needs something specific ordered in, you’ll be told the price before it’s ordered and we’ll book the return once it arrives.

Every part we install carries a 90-day warranty — the part itself and the labour to fit it. Some parts also carry a manufacturer’s warranty on top, which we pass through to you.

Two repairs work differently, because nothing gets replaced.

A control board reset. Sometimes a board just needs resetting and that’s the whole repair. Sometimes it doesn’t hold. If the same fault returns within 90 days and the board needs replacing, you pay the service call and the board — and nothing for the labour to fit it. Main board, relay board, any of them.

A drain or vent clean. If it blocks again within seven days and it turns out the pump was the real problem all along, what you paid for the clean comes off the repair. You don’t pay twice for us working it out.

Why ninety days for one and seven for the other: a board that fails again isn’t anything you did — it just failed. A drain that clogs again after a fortnight is usually what has been going down it.

And the part that matters more than any of the above: if we got it wrong, we come back. If a repair doesn’t hold and it’s down to us, the clock isn’t the point — call us. Two months later, still call us. We’d rather fix it than be right about a date.

Call us. If it’s our work that didn’t hold, we come back and put it right.

After a clean-out, a blockage returning later is usually a new one rather than the old one coming back. Drains and vents clog from use — what goes down them, and how often they get cleared. Fridge drains do it on a cycle of their own, from dust building up on the tube behind the condenser. That’s the machine being a machine, not the clean failing.

The one thing we can’t cover: if we told you something else needed doing, it didn’t get done, and that’s what killed the part. A dryer element that goes again because the vent was never cleared is the vent, not the element. We’ll always flag that before you approve anything, so it’s never a surprise afterwards.

If it’s under manufacturer warranty, contact them first — they may cover it entirely, and using an outside technician can affect the coverage. Once the warranty has expired or if the fault isn’t covered, we’re happy to help.

Yes, and it’s a service in its own right rather than an add-on. A proper cleaning means the whole run — the transition hose behind the machine, the duct through the wall or ceiling, and the exterior hood, which is where a surprising amount of the blockage sits.

It depends on the length of the run, the number of bends, and how much laundry the household does. A long duct with several elbows serving a busy family needs it far more often than a short straight run. The reliable signal is drying times creeping up.

Because the vent and the dryer are one system. On a vent call we check the machine as well as the duct — airflow, the lint path inside the cabinet, the safety devices — and if the dryer itself is packed with lint it gets cleaned out at the same time. Cleaning the duct while ignoring the machine is how a vent job turns into a repeat visit. The $119 covers that inspection and is credited against the work if you go ahead.

Yes, and please ask. If we’re already in your home for any appliance repair, a vent check takes a couple of minutes and costs nothing. It’s the cheapest problem in the house to catch early — rising drying times are easy to live with until the day they aren’t.

Not for vent cleaning. The vent is part of the house rather than the appliance, so it’s the same job whatever machine is attached to it.

Usually, yes. Heat without airflow just means hot damp clothes — the moisture has to physically leave the machine. Start at the lint screen, then the duct behind the dryer, then the exterior hood. It’s also why a vent cleaning is sometimes the actual repair rather than maintenance.

There’s no duct to clean on those, so the maintenance is different — the condenser and the condensate drain, both of which block with lint over time. They fail at moisture removal rather than heat production, which is a different diagnosis entirely.

We cover Edmonton and the Capital Region, and Calgary and area. Book online in Edmonton, or send the form for your city and we’ll ring you back to agree a day.

Kodiak is owner-operated. The person who diagnoses your appliance is the person who fixes it and the person who quoted the price — there’s no handoff between a salesperson and a technician, which is where a lot of the industry’s pricing games come from.

Yes. If you manage multiple units in Edmonton or Calgary, get in touch — multi-unit work is scheduled and invoiced differently from a single household call, and we’d rather set that up properly from the start.

Because hourly pricing rewards slowness and makes the customer nervous about every minute. Flat-rate means the price is agreed before work starts, experience makes the job cheaper rather than more expensive, and what you’re buying is a working appliance rather than someone’s time.