A calculator built on real data
A lot of repair sites publish a pricing calculator before they’ve done a single job. We’re not going to do that. After we’ve been running in Edmonton for a few months and have real data on the repairs we actually see, we’ll publish a calculator built on real numbers. Until then, the ranges on this page are what to expect — your firm quote comes from your tech after diagnosis, before any work begins.
What it costs,What's covered
No surprises. No hourly rates. You get a firm flat-rate labour quote before we start any work — parts quoted separately.
Flat-rate pricing — how we do it
No hourly rates. No estimates. You get a firm quote before we touch anything.
Flat rate — no hourly
We price per job, not per hour. You know the full cost before we start — no clock-watching, no bill shock.
Quote before we start
A firm flat-rate labour quote before any work begins. What we quote is what you pay if you approve.
Parts on their own line
Our flat rate is the labour. Parts are priced from what our supplier charges and appear separately on your invoice.
How it works
Three steps — no surprises, no hidden charges.
We diagnose
A trained tech comes to your home and inspects the appliance. We figure out exactly what's wrong and what it'll take to fix it.
You get a quote
Before we touch anything, a firm written quote — flat-rate labour and parts, shown separately. No estimates.
We fix it
You approve, we repair it — same visit whenever possible. You pay exactly what was quoted. Not a dollar more.
If you decline the repair after seeing the quote, you only pay the $119 service-call fee. That fee is always disclosed upfront before we arrive — no surprises either way.
Where the part price comes from
The one number on your invoice we don't set — so here's exactly how it's reached. Common parts ride on the truck; less common ones are brought in, and where they come from changes what they cost to get here.
Within Alberta
Usually next to nothing. Local distribution covers most mainstream parts for the sixteen brands we service.
Out of province
A modest freight cost depending on size — a control board ships very differently from a washer drum.
US & Europe
Some platforms, particularly European brands, source from further afield. Cost and method are case by case.
Nothing is ordered until you've approved the number — including what it costs to get here. Size and shipping method are decided per part, so you get the real figure, not a padded average.
What you can expect to pay
Flat rate per job, quoted after diagnosis and before any work. It doesn't move because the job took longer than expected.
Priced from what our supplier charges, shown as their own line, and approved by you before anything is ordered.
The part and the labour to fit it. Where nothing is replaced, a credit applies instead. Some parts carry a manufacturer's year on top, passed through to you.
The ranges below are labour only. Once quoted, the number doesn't change based on how long the job takes.
A concrete example: your Samsung washer needs a drain pump. We quote the flat-rate labour before we start — call it X. We tell you what the pump costs — call it Y. Your invoice is X + Y + GST. If the part turns out to cost more than expected, you see that before we install it.
Our warranty, and where it stops
Most shops publish the limit. Here's the limit, and what we'll do past it.
On parts we install
The part itself and the labour to fit it. Some parts carry a manufacturer's own warranty on top of ours, and we pass that straight through to you.
After a board reset
Sometimes a control board just needs resetting and that's the whole repair. Sometimes it doesn't hold. If the same fault returns within 90 days and the board needs replacing, you pay the service call and the board — and nothing for the labour to fit it. Main board, relay board, any of them.
Credit after a clean-out
A drain or vent clean isn't a part — nothing was replaced, so there's nothing to warranty. Instead: if it blocks again within seven days and the pump turns out to have been the real problem, what you paid for the clean comes off the repair. You don't pay twice for us working it out.
And the part that matters more than either of those. If we got it wrong, we come back. If a repair doesn't hold and it's down to us, the clock isn't the point — call us. Two months later, still call us. We'd rather fix it than be right about a date.
Why ninety days on a board and seven on a drain. A board that fails again isn't anything you did — it just failed. A drain that clogs again after a fortnight is usually what has been going down it. That's a new blockage, not our clean failing.
After seven days, a blockage coming back is usually a new one rather than the old one returning. Drains and vents clog from use — what goes down them, and how often they get cleared. Fridge drains do it on a cycle of their own, from dust building up on the tube behind the condenser. That's the machine being a machine, not the clean failing.
The one thing we can't cover: if we told you something else needed doing, it didn't get done, and that's what killed the part. A dryer element that goes again because the vent was never cleared is the vent, not the element. We flag that before you approve anything, so it's never a surprise afterwards.
Cancelling or moving an appointment
Moving it is easy — call any time and we'll find another slot. We'd far rather move you than lose you.
To cancel outright we ask for three hours' notice, or the night before if you have the first appointment of the day — the route is planned and the parts are already in the van by then. Ring us late and we'll work it out; things happen.
What we do charge for is a no-show. If nobody is there and nobody rang, the $119 service call plus tax is billed, because the trip was made and the slot is gone. The difference isn't how late you are — it's whether you told us.
Request a Repair
Fill out the form and we'll get back to you shortly.
Common questions
Do you charge a service-call fee? +
Yes. Our service-call fee is $119 and covers the technician's time and travel to your home for the diagnosis. If you approve the repair, the fee is included in the flat-rate quote. If you decline, you only pay the $119 service-call fee.
Is your pricing really flat-rate? +
Yes. We quote labour as a firm flat rate before we start. Parts are priced from what our supplier charges and shown separately on your invoice. The labour we quote is the labour you pay. No hourly billing, no hidden add-ons.
What is your warranty? +
Every part we install carries a 90-day warranty — the part and the labour to fit it. Some parts also carry a manufacturer's warranty on top, which we pass through to you. Clean-outs work differently: a drain or vent clean isn't a part, so there is nothing to warranty. Instead, if it blocks again within seven days and the pump turns out to have been the real problem, what you paid for the clean comes off the repair. And if we got it wrong, we come back — if a repair doesn't hold and it is down to us, the clock isn't the point.
How soon will you be able to look at my appliance? +
We cover Edmonton and the Capital Region, and Calgary and area. Book online in Edmonton, or send the form for your city and we’ll ring you back to agree a day.
Honest, flat-rate appliance repair in Edmonton and Calgary. Run by a working tech who wants to do it right.