Privacy policy

How Kodiak Appliance Repair collects, uses, and protects your personal information.

Introduction

Kodiak Appliance Repair ("Kodiak," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (kodiakappliancerepair.ca) or contact us to request appliance repair services in Edmonton and surrounding Alberta communities.

By using our website or submitting a service request, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use our website.

Information We Collect

Information You Provide Directly

When you submit a repair request, contact form, or call us, we may collect:

• Full name
• Phone number
• Email address
• Service address
• Appliance type, brand, and model number
• Description of the problem
• Preferred service date or time
• Photographs of the appliance and the work area, taken during a service visit, where they are needed to record the condition of a machine, read a model plate, or document what was repaired

Information Collected Automatically

When you visit our website, standard web server logs and analytics tools may automatically collect:

• IP address and approximate location (city/province level)
• Browser type and version
• Pages visited and time spent on each page
• Referring website
• Device type (desktop, mobile, tablet)

We use Google Analytics 4 for this purpose. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Our web host, GoDaddy, also adds its own performance-monitoring script to every page on this site. It is inserted by their server rather than by us, it is not something we chose to add, and we do not receive or review the data it collects. It loads from img1.wsimg.com and reports technical details about the hosting itself. If you would rather block it, any standard content blocker will stop it loading.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To schedule and complete appliance repair services at your location
• To contact you to confirm appointments, provide quotes, or follow up on service
• To respond to your questions and requests
• To send service reminders or follow-up communications related to your repair
• To improve our website and customer experience
• To comply with applicable laws and regulations

We do not use your information for automated decision-making or profiling.

Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use Web3Forms to process form submissions. Your submitted data is transmitted securely to our business email. Web3Forms does not store your data beyond transmission.
• Google services: We use Google Analytics and Google Maps (address autocomplete) on our website. These services are governed by Google's Privacy Policy.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
• Business transfer: In the event Kodiak Appliance Repair is sold or transferred, your information may be transferred as part of that transaction.

Our Commitment to Privacy

Kodiak collects only the information needed to provide repair services. We do not share customer data with marketing networks or third-party advertisers. Our privacy practices meet or exceed the standards required under Alberta's PIPA and federal PIPEDA legislation.

Data Retention

How long we keep information depends on what it is for.

Service records. We keep a record of the work done on an appliance — the make and model, what was wrong, what was repaired and when — for as long as we may reasonably be asked to service that machine again. This is the point of keeping records at all: when a machine comes back years later, its history tells the technician what has already been tried and what parts have already been replaced, which is faster and cheaper for you. These records include the address the work was done at, because service history belongs to the machine and the place it sits in.

Financial records. Invoices, payments and tax records are kept for the period required by Canadian tax law, currently six years from the end of the tax year they relate to.

Enquiries that did not become work. If you contact us and no service takes place, we keep the enquiry for up to one year and then delete it.

Photographs. Photographs taken during a repair are kept with that job's service record.

You can ask us to delete your personal information at any time, and we will do so unless we are required by law to keep it — for example, invoices within the tax retention period. Ask using the contact details below.

Cookies

Our website uses cookies — small text files stored on your device — for the following purposes:

• Analytics cookies: Google Analytics uses cookies to help us understand how visitors use our site. These are not used to identify you personally.
• Functional cookies: Some cookies are necessary for core website features to work properly.

You can control cookies through your browser settings. Note that disabling cookies may affect some website functionality.

Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All form submissions are transmitted over HTTPS (encrypted). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Where Your Information Is Stored

Some of the systems we use to run our business are hosted outside Canada, primarily in the United States. This includes the scheduling and service-record system we use to manage repair jobs, and the storage we use for photographs taken during a repair.

We choose providers located on the west coast of North America and we store only what is needed to carry out and record the work. However, information held on servers in another country may be accessible to the courts and law-enforcement or national-security authorities of that country under its own laws.

If you would prefer that we not photograph your appliance, tell the technician and we will not. If you have questions about where a particular piece of your information is held, contact us using the details below and we will tell you.

Your Rights Under PIPEDA and Alberta's PIPA

As an Alberta-based business serving Canadian customers, we are subject to the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). Under these laws, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the collection or use of your personal information (subject to legal and contractual restrictions)
• Lodge a complaint with the Office of the Information and Privacy Commissioner of Alberta

To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or parts suppliers). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

• Business: Kodiak Appliance Repair
• Email: admin@kodiakappliancerepair.ca
• Phone: 587-404-7477
• Service Areas: Edmonton and surrounding Alberta communities

We will respond to all privacy-related inquiries within 10 business days.