How Kodiak Appliance Repair collects, uses, and protects your personal information.
Kodiak Appliance Repair ("Kodiak," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (kodiakappliancerepair.ca) or contact us to request appliance repair services in Edmonton and surrounding Alberta communities.
By using our website or submitting a service request, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use our website.
When you submit a repair request, contact form, or call us, we may collect:
When you visit our website, standard web server logs and analytics tools may automatically collect:
We use Google Analytics 4 for this purpose. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We use the personal information we collect for the following purposes:
We do not use your information for automated decision-making or profiling.
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Kodiak collects only the information needed to provide repair services. We do not share customer data with marketing networks or third-party advertisers. Our privacy practices meet or exceed the standards required under Alberta's PIPA and federal PIPEDA legislation.
We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, including for service follow-up and any applicable warranty period (typically 90 days after a completed repair). After this period, personal information is securely deleted unless required by law to retain it longer.
Our website uses cookies — small text files stored on your device — for the following purposes:
You can control cookies through your browser settings. Note that disabling cookies may affect some website functionality.
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All form submissions are transmitted over HTTPS (encrypted). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
As an Alberta-based business serving Canadian customers, we are subject to the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). Under these laws, you have the right to:
To exercise any of these rights, please contact us using the information below.
Our website may contain links to third-party websites (such as Google Maps or parts suppliers). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
We will respond to all privacy-related inquiries within 10 business days.